VeriOne
Legal

Refund Policy

Last updated: July 4, 2026

In short: 7-day refund on paid reports that haven't been generated yet. No refund once a report is delivered. Monitoring subscriptions cancel anytime, effective the next billing cycle.

1. Scope

This policy applies to purchases made from VeriOne — an AI-powered business assessment and monitoring service operated from the Kingdom of Bahrain and offered primarily to customers in the GCC and MENA region. By purchasing, you agree to this policy in addition to our Terms of Service.

2. One-time reports (Growth, Executive, Advisor)

  • Before the report is generated: you may request a full refund within 7 calendar days of purchase, provided the report has not yet been generated or delivered.
  • After the report is generated or delivered: the purchase is non-refundable, because the AI analysis has already been performed and the output made available to you.
  • Refunds are returned to the original payment method within 5–10 business days after approval, depending on your bank or card issuer.

3. Monitoring subscriptions

  • You can cancel a monitoring subscription at any time from your account.
  • Cancellation takes effect at the end of the current billing cycle. You keep access until then; we do not pro-rate partial periods.
  • Already-issued monitoring charges are non-refundable except where required by applicable consumer law.

4. Duplicate, failed, or incorrect charges

If you were charged twice for the same order, charged after a failed transaction, or believe a charge is incorrect, contact us at legal@verione.ai with your order reference and we will investigate and refund verified errors in full.

5. AI-generated output

VeriOne outputs are AI-generated and informational only — they are not financial, investment, credit, legal, or tax advice. Dissatisfaction with the substantive content of a delivered report is not, by itself, a basis for refund. If you believe a report contains a factual defect (e.g. wrong subject, corrupted file), contact support and we will re-run it at no charge.

6. Chargebacks

Please contact legal@verione.ai before opening a chargeback with your bank. We can usually resolve issues faster directly, and chargebacks may result in temporary account suspension while the dispute is investigated.

7. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the laws of Bahrain or your country of residence.

8. Contact

Refund requests and questions: legal@verione.ai. Please include your account email, order reference, and reason for the request.